Q+A with Patriot Dispatcher Maria Hadyniak

Behind the scenes at Patriot, our team of dispatchers are hard at work keeping trucks and loads running smoothly. This month, we interview one of our dispatchers, Maria Hadyniak about her favorite part of the job, her thoughts on trucking and technology and more!   1. What are the duties of a dispatcher? A dispatcher’s duty is to book loads, usually by means of Brokers, which in turn are hauled by the company’s trucks. The dispatcher dispatches the drivers, tracks the load delivery/pick-ups, and makes sure things are running smoothly. The dispatcher also reports any damage, or issues immediately to the broker & customer, so that they are aware. 2. What is your typical day like? No day is truly the same. It usually starts with checking which deliveries are scheduled for the day, as well as pick-ups. Once this is established and assigned to drivers, it is tracked and input into the company’s system. Throughout the day, I am checking load boards and contacting various brokers, in order to see if certain loads are available, or if they have anything in our route. If I find the right load for the right price, I book it and immediately talk with the team and drivers, whom to assign this load to. I am tracking the drivers’ progress, and answering phone calls and e-mails from brokers as well. The day ends with checking off the completed deliveries in our system, communicating which loads need to be loaded by the warehouse employee(s), and checking in with the rest of the team to make sure everyone is aware of these items. 3....